Search Results

is determined by a formula that takes the following factors into consideration: Feedback rating Number of times the Use button has … the Favorite option to Yes in the article Feedback tab. Favorite articles appear at the top of the popular articles list. Search The Search

https://docs.bmc.com/docs/srm213/request-entry-console-1028469402.html

notes for yourself and others. Managing work orders To send an email message On the IT Home page, select Service Request Management … the reminders that you have created. To create a reminder On the IT Home page, select Service Request Management > Work Order Console

https://docs.bmc.com/docs/srm213/communicating-with-work-order-assignees-and-groups-1028469466.html

orders should find work order templates very helpful. Work order templates do more than simply fill out fields for you; they can also … , see_srm_NW_ars_LinkLibrary. To create a work order without a template On the IT Home Page, select Service Request Management > New Work Order

https://docs.bmc.com/docs/srm213/creating-work-orders-1028469445.html

based on the assignment configurations. (Optional) To provide feedback about the article: In the Feedback panel, enter the following … feedback is transmitted to the Knowledge Management application. You can see the feedback comments on the Feedback tab of the knowledge

https://docs.bmc.com/docs/srm213/submitting-requests-from-the-request-entry-console-1028469436.html

You can view relationships among Service Request Definitions (SRDs), Process Definition Templates (PDTs), application templates, and Application Object Templates (AOTs). This information is helpful, for example, if you are planning to merge data on import

https://docs.bmc.com/docs/srm213/viewing-object-relationships-1028469616.html

Submit requests on behalf of others Provide feedback Complete survey Set user preferences Access Approval Central View approval count

https://docs.bmc.com/docs/srm213/allowing-unknown-users-to-access-the-request-entry-console-1028469433.html

submitting a service request, and provide feedback on the usefulness of articles. Respond to request surveys. Submitting requests from

https://docs.bmc.com/docs/srm213/user-goals-and-features-1028469400.html

Unsuccessful Searches field raises the search term rank. Resetting the field is helpful when you add a service, for example "replacing

https://docs.bmc.com/docs/srm213/statistics-of-searched-terms-on-the-request-entry-console-1028469577.html

if the navigation links (Preferences, Approval Central, Give Feedback, Complete Survey, Home) and Favorite, Popular, Browse, and Search

https://docs.bmc.com/docs/srm213/generating-urls-that-open-the-request-entry-console-in-context-1028469574.html

that reference the package are deleted. To create a package and add SRDs Open the IT Home page, and select Service Request Management … field remains read-only when you edit the package. Click Save. To edit a package Open the IT Home page, and select Service Request

https://docs.bmc.com/docs/srm213/creating-and-managing-packages-1028469539.html

the application from a browser, you need to configure the default web path. To configure the default web path From the IT Home page, open the AR … Entry console. For information, see Allowing unknown users to access the Request Entry console. To enable guest mode From the IT Ho

https://docs.bmc.com/docs/srm213/configuring-the-mid-tier-for-bmc-service-request-management-1028469432.html

to the Draft state and resubmit it for approval later. To take an SRD offline Open the IT Home page, and select Service Request … . To return the SRD to the online state Open the IT Home page, and select Service Request Management > Service Catalog Manager Console. Click

https://docs.bmc.com/docs/srm213/deploying-srds-1028469549.html

. (Optional) Select a page number from the Page drop-down list to view requests on that page. To view request details To search for requests

https://docs.bmc.com/docs/srm213/monitoring-service-requests-1028469441.html

an image to represent any service or IT initiative that your company wants to promote. If you have a web page containing more information on the request, you can redirect users to that page by linking the image to the URL of the web page. Text with Image — You can

https://docs.bmc.com/docs/srm213/promoting-services-in-a-slide-show-1028469567.html

. Configuring the Work Order form and templates Managing work orders To add a customer profile On the IT Home Page, select Service Request … a different name, click the Clear Field icon Icon_ClearField.gif. To modify a customer profile On the IT Home Page, select Service

https://docs.bmc.com/docs/srm213/adding-or-modifying-a-customer-profile-1028469446.html

Assignee or Work Order Manager for Request Assignee.) To assign work orders manually On the IT Home Page, select Service Request … in the Assignment Configuration form. Click Save. To reassign a work order On the IT Home Page, select Service Request Management > Search Work

https://docs.bmc.com/docs/srm213/assigning-and-reassigning-work-orders-1028469450.html

Question Click Questions. Click Add Question. After you enter all the information, click Apply. Click Next to go to the next page … Next to go to the next page of the wizard. Not applicable Question Text Categorization Tier 1 Not applicable Question Format Text

https://docs.bmc.com/docs/srm213/building-srds-that-use-dynamic-data-flow-1028469520.html

the Service Catalog Manager Console Open the IT Home page, and select Service Request Management > Service Catalog Manager Console. Perform one … Catalog Manager Console, select Other Applications > Approval Console. From the IT Home page, select Applications > Quick Links

https://docs.bmc.com/docs/srm213/approving-srds-1028469548.html

is involved From the IT Home Page, open the Change Management Console or the Incident Management Console. Perform a search for requests … . To complete a request when a work order is involved From the IT Home Page, open the Work Order Console. Perform a search for work orders

https://docs.bmc.com/docs/srm213/fulfilling-service-requests-1028469440.html

is Staged. The Viewer also shows you the flow among tasks. To view tasks and task groups From the IT Home Page, select Service Request … the IT Home Page, select Service Request Management > Work Order Console. Change the Console Focus to Tasks. In the Tasks table, select

https://docs.bmc.com/docs/srm213/managing-the-assigned-tasks-1028469456.html

to which the target is assigned. To relate predefined task group and task templates to a work order On the IT Home Page, select Service … assigned to you or your group, see Managing the assigned tasks. To relate an ad hoc task to a work order On the IT Home Page, select

https://docs.bmc.com/docs/srm213/adding-tasks-to-work-orders-1028469454.html

navigational category on the Browse page of the Request Entry console. Consider the following points before you configure navigational … description of the category. Additionally, you can enter any value that can be read by a browser, such as an hyperlink to a web page

https://docs.bmc.com/docs/srm213/configuring-navigational-categories-1028469476.html

The work order assignee must close the work order after the work order has been fulfilled. To close a work order On the IT Home page, select Service Request Management > Work Order Console. In the left navigation pane, select Functions > Search Work Orders. In the Work

https://docs.bmc.com/docs/srm213/closing-work-orders-1028469467.html

to the audit entry. To view audit logs From the IT Home page, select Service Request Management > Search Work Order, and click Search

https://docs.bmc.com/docs/srm213/viewing-the-audit-log-1028469600.html

_srm_NW_remedy-common_LinksLibrary To approve or reject requests by using Approval Central From the IT Home page, select Applications > Quick Links > Approval Central. Approval Central displays all pending approval requests that are assigned to you. If there are many

https://docs.bmc.com/docs/srm213/approving-or-rejecting-requests-1028469439.html